The SISA AMERICAN LANGUAGE CENTER has appointed the school Director as Student Complaint Designee. In the event you are not satisfied with the school for any reason, you can file a complaint. The complaint can be made in writing. We will investigate your concern(s), and you can expect a written response and resolution within 10 days from the date you submitted your complaint. If you wish to remain anonymous, do not disclose your name. However, the letter should contain the detailed description of the problem(s), the approximate date(s) that the problem(s) occurred, and the name(s) and position(s) of the individual(s) involved in the problem(s).
A student or any member of the public may file a complaint about this institution with the Bureau of Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s Internet Web site www.bppe.ca.gov.